Privacy policy
Last Updated: March 03, 2026
Introduction
NavixToys OÜ ("we," "us," "our") operates navixtoys.com (the "Site"). This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our Site or make a purchase.
**We respect your privacy.** This policy is designed to help you understand what information we collect, why we collect it, and how you can manage your data.
By using our Site, you agree to the collection and use of information in accordance with this policy.
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## What Information Do We Collect?
### Personal Information You Provide
When you make a purchase or create an account, we collect:
**Contact Information:**
- Name
- Email address
- Phone number (optional)
- Shipping address
- Billing address
**Payment Information:**
- Credit/debit card details (processed securely by our payment providers - we don't store full card numbers)
- Payment method preferences
**Account Information:**
- Username and password (if you create an account)
- Order history
- Saved addresses
**Communication Data:**
- Messages you send us via email or contact forms
- Customer service interactions
- Review and feedback submissions
### Information We Collect Automatically
When you visit our Site, we automatically collect:
**Technical Information:**
- IP address
- Browser type and version
- Device type (mobile, desktop, tablet)
- Operating system
- Language preferences
**Usage Data:**
- Pages you visit on our Site
- Time spent on pages
- Links you click
- Products you view
- Search queries
- Referral source (how you found us)
**Cookies and Tracking:**
- We use cookies and similar technologies to track activity and improve your experience (see Cookies section below)
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## How Do We Use Your Information?
We use your information to:
### Process and Fulfill Orders
- Complete your purchase
- Process payments
- Ship your products
- Send order confirmations and shipping notifications
- Handle returns and refunds
### Communicate With You
- Respond to your questions and support requests
- Send important updates about your order
- Notify you of changes to our policies or services
### Improve Our Service
- Analyze how customers use our Site
- Identify popular products and features
- Fix bugs and technical issues
- Optimize the shopping experience
### Marketing (With Your Consent)
- Send promotional emails about new products, sales, and special offers
- Show you personalized product recommendations
- Deliver targeted advertisements on other websites
**You can opt out of marketing emails at any time** by clicking "Unsubscribe" at the bottom of any email or contacting us at support@navixtoys.com.
### Legal Compliance
- Comply with legal obligations
- Protect against fraud and security threats
- Enforce our Terms of Service
- Resolve disputes
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## How Do We Share Your Information?
**We do not sell, rent, or trade your personal information to third parties for their marketing purposes.**
We only share your information with:
### Service Providers
We work with trusted third-party companies that help us operate our business:
**Shopify:** Our e-commerce platform that processes your orders and stores your data securely
**Payment Processors:** Stripe, PayPal, or other payment gateways (they handle your payment info securely - we never see your full card number)
**Shipping Carriers:** Smartpost, Itella, PostNord (they need your address to deliver your order)
**Email Service:** For sending order confirmations, shipping updates, and marketing emails (if you opt in)
**Analytics Providers:** Google Analytics, Facebook Pixel (to understand how customers use our Site)
**Customer Support Tools:** To manage customer service tickets and live chat
**All service providers:**
- Are contractually obligated to protect your data
- Can only use your information for the specific services they provide to us
- Must comply with GDPR and other privacy regulations
### Legal Requirements
We may disclose your information if:
- Required by law or legal process
- Necessary to protect our rights or property
- Needed to investigate fraud or security issues
- Required to comply with government requests
### Business Transfers
If NavixToys is acquired by or merged with another company, your information may be transferred to the new owners so they can continue providing services to you.
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## Your GDPR Rights (EU Customers)
If you're located in the European Union (including Nordic countries), you have specific rights under the **General Data Protection Regulation (GDPR)**:
### Right to Access
Request a copy of all personal data we hold about you.
### Right to Rectification
Correct any inaccurate or incomplete data.
### Right to Erasure ("Right to Be Forgotten")
Request deletion of your personal data (subject to legal obligations).
### Right to Restriction
Limit how we use your data in certain circumstances.
### Right to Data Portability
Receive your data in a structured, machine-readable format to transfer to another service.
### Right to Object
Object to processing of your data for direct marketing or other purposes.
### Right to Withdraw Consent
If we're processing your data based on consent, you can withdraw it at any time.
### Right to Lodge a Complaint
File a complaint with your local data protection authority if you believe we've violated your rights.
**To exercise any of these rights, contact us at:**
Email: support@navixtoys.com
Subject: "GDPR Data Request - [Your Right]"
We'll respond within 30 days.
---
## How We Protect Your Information
Security is a top priority for us. We implement multiple safeguards:
### Technical Security
- **SSL/TLS Encryption:** All data transmitted between your browser and our Site is encrypted
- **Secure Payment Processing:** We use PCI-DSS compliant payment processors (Stripe, PayPal)
- **Encrypted Data Storage:** Sensitive data is encrypted at rest
- **Regular Security Audits:** We monitor for vulnerabilities and threats
### Organizational Security
- **Access Controls:** Only authorized personnel can access customer data
- **Employee Training:** Our team is trained on data protection best practices
- **Data Minimization:** We only collect data we actually need
- **Secure Deletion:** We permanently delete data when it's no longer needed
**However, no method of transmission over the internet is 100% secure.** While we strive to protect your information, we cannot guarantee absolute security.
---
## Cookies and Tracking Technologies
### What Are Cookies?
Cookies are small text files stored on your device when you visit our Site. They help us remember your preferences and improve your experience.
### Types of Cookies We Use
**Essential Cookies (Required):**
- Shopping cart functionality
- Secure login and checkout
- Remember your language preference
- **You cannot disable these** - they're necessary for the Site to work
**Analytics Cookies (Optional):**
- Google Analytics - understand how visitors use our Site
- Measure effectiveness of marketing campaigns
- Identify popular products and pages
**Marketing Cookies (Optional):**
- Facebook Pixel - show you relevant ads on Facebook/Instagram
- Google Ads - deliver targeted advertisements
- Retargeting pixels - remind you about products you viewed
**Preference Cookies (Optional):**
- Remember your settings and preferences
- Personalize content and product recommendations
### Managing Cookies
**Cookie Consent Banner:**
When you first visit our Site, you'll see a cookie consent banner. You can:
- Accept all cookies
- Reject optional cookies (only essential cookies will be used)
- Customize your cookie preferences
**Browser Settings:**
You can also manage cookies through your browser settings:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Settings > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Privacy > Cookies
**Note:** Disabling cookies may limit some functionality of our Site.
---
## Third-Party Services
Our Site may contain links to third-party websites or services:
**Social Media:**
- Instagram, Facebook, TikTok - for sharing products or following us
**Payment Providers:**
- Stripe, PayPal - for processing payments
**Shipping Tracking:**
- Carrier websites - for tracking your package
**Review Platforms:**
- Trustpilot or similar - for collecting customer reviews
**We are not responsible for the privacy practices of these third-party services.** Please read their privacy policies before providing them with your information.
---
## Data Retention
**How long do we keep your data?**
**Account Information:** As long as your account is active, or as needed to provide services
**Order History:** 7 years (required for tax and accounting purposes)
**Marketing Data:** Until you unsubscribe or request deletion
**Analytics Data:** Aggregated/anonymized data may be kept indefinitely for business insights
**Support Tickets:** 3 years after resolution
**Legal Holds:** Data may be retained longer if required by law or ongoing legal matters
**When we no longer need your data,** we securely delete or anonymize it so it cannot be linked back to you.
---
## Children's Privacy
Our Site is not directed to children under 13 years old.
**We do not knowingly collect personal information from children under 13.**
While our RC toys are suitable for kids ages 8+, purchases must be made by adults. If you're under 18, please get your parent or guardian's permission before making a purchase.
**If we discover we've collected information from a child under 13,** we'll delete it immediately. If you believe we have information from a child, contact us at support@navixtoys.com.
---
## Email Marketing
### How We Use Email
**Transactional Emails (You can't unsubscribe):**
- Order confirmations
- Shipping notifications
- Return/refund updates
- Password resets
**Marketing Emails (You can unsubscribe):**
- New product launches
- Sales and promotions
- Product recommendations
- Company updates
### How to Unsubscribe
**Option 1:** Click "Unsubscribe" at the bottom of any marketing email
**Option 2:** Email us at support@navixtoys.com with subject "Unsubscribe"
**Option 3:** Log into your account and update email preferences
**You'll stop receiving marketing emails within 48 hours.** You'll still receive important transactional emails about your orders.
---
## International Data Transfers
NavixToys is based in **Estonia (EU)**. Your data is primarily stored on servers within the European Union.
**Some of our service providers** (like Shopify, Google Analytics) may process data in other countries, including the United States.
**When we transfer data outside the EU:**
- We ensure the recipient provides adequate data protection (GDPR-compliant)
- We use Standard Contractual Clauses or other approved mechanisms
- Your rights under GDPR continue to apply
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## Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- Legal or regulatory requirements
- New features or services
**When we make changes:**
- We'll update the "Last Updated" date at the top
- For significant changes, we'll notify you via email or a prominent notice on our Site
- Your continued use of the Site after changes means you accept the updated policy
**We recommend reviewing this policy periodically** to stay informed about how we protect your information.
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## Contact Us
Have questions about this Privacy Policy or how we handle your data?
**Email:** support@navixtoys.com
**Subject:** Privacy Question
**Data Protection Officer Contact:**
For GDPR-related inquiries or to exercise your rights, email:
support@navixtoys.com with subject "GDPR Request"
**NavixToys OÜ**
Kõrtsi tee 7, Lehmja küla
Rae vald, Harjumaa 75306
Estonia (European Union) Registry code: 17448182
Email: support@navixtoys.com
**Response Time:** We aim to respond within 48 hours for general questions and within 30 days for GDPR requests.
---
## Supervisory Authority
If you're located in the EU and believe we've violated your privacy rights, you have the right to lodge a complaint with your local data protection authority:
**Estonia:** Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)
Website: aki.ee
Email: info@aki.ee
**Finland:** Office of the Data Protection Ombudsman
Website: tietosuoja.fi
**Sweden:** Swedish Authority for Privacy Protection (IMY)
Website: imy.se
**Norway:** Norwegian Data Protection Authority (Datatilsynet)
Website: datatilsynet.no
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## Our Privacy Commitment
At NavixToys, **your trust is everything.** We're committed to:
✅ Being transparent about data collection and use
✅ Giving you control over your information
✅ Protecting your data with strong security measures
✅ Respecting your privacy rights under GDPR
✅ Only using data to improve your experience
**Questions? Concerns? Just want to chat about privacy?**
Email us at support@navixtoys.com - we're always happy to help!
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*This Privacy Policy applies to navixtoys.com and all services provided by NavixToys OÜ. It does not apply to third-party websites or services linked from our Site.*